Refund Policy

Last updated: January 2026

1. Overview

At Rebill, we stand behind our service and want you to be completely satisfied. We believe the best way to earn your business is to deliver a product that genuinely helps you get paid faster and manage your invoicing more efficiently. If we're not delivering on that promise, we'd rather give you your money back than have an unhappy customer.

This Refund Policy outlines the circumstances under which refunds are available and the simple process for requesting them. We've designed our refund process to be straightforward and fair — no hoops to jump through, no fine print to trip you up.

2. Free Plan

Before you ever pay anything, you can try Rebill completely free. Our free plan isn't a limited trial — it's a fully functional invoicing tool that lets you send up to 10 invoices per month, forever. This gives you the opportunity to experience how Rebill works, test it with real clients, and make sure it's the right fit for your business before upgrading.

Key points about the free plan:

• Use our free plan with no payment required — no credit card needed to sign up
• Send up to 10 invoices per month with basic features
• Upgrade to premium only when you need more features or capacity
• No charges will ever occur without clear notification and your explicit consent
• Downgrade back to free anytime if your needs change

3. Subscription Refunds

We understand that sometimes a product just isn't the right fit, even if it's a great product. That's why we make refunds easy. We'd rather part on good terms and maybe welcome you back later than have you feel stuck with something that doesn't work for you.

30-Day Money-Back Guarantee

We offer a straightforward 30-day money-back guarantee for premium subscribers. This isn't buried in fine print or subject to complicated conditions — it's our genuine commitment to your satisfaction.

• Full refund available within 30 days of your first premium payment
• No questions asked for first-time subscribers — just request the refund
• Refund processed to the same payment method you used to subscribe
• You keep access to premium features until the end of your current billing period
• Your data is preserved if you decide to resubscribe later

Pro-rated Refunds

Beyond the 30-day guarantee, we may provide pro-rated refunds in certain circumstances. These are evaluated on a case-by-case basis, but we always try to do what's fair. Common situations where pro-rated refunds apply:

• Service downgrade within billing period where you've significantly overpaid
• Technical issues on our end preventing you from using the service
• Account closure due to our error or system issues
• Billing errors or duplicate charges (these are always refunded in full)
• Extended service outages affecting your business

If you believe you're entitled to a pro-rated refund, contact us at billing@rebill.co.za with the details. We'll review your situation and respond within 2 business days.

4. Non-Refundable Items

To be transparent, there are some items that are generally not eligible for refunds. This helps us keep our pricing fair for all customers and ensures we can continue providing a high-quality service.

The following are generally not eligible for refunds:

• Third-party service fees (e.g., payment processing fees charged by Paystack, Yoco, or PayFast)
• WhatsApp credits that have already been used
• Refunds requested after 30 days of initial payment (though we'll consider exceptional circumstances)
• Accounts terminated for Terms of Service violations (fraudulent use, abuse, etc.)
• Services already fully consumed or utilized during the billing period

Note: Unused WhatsApp credits can be refunded if you're closing your account. They never expire while your account is active, so there's no pressure to use them quickly.

5. Cancellation Process

We don't believe in making it hard to leave. If Rebill isn't working for you, canceling should be simple. There's no need to call anyone, no retention team trying to convince you to stay, and no hidden fees.

Here's how cancellation works:

• Cancel anytime through your account settings — it takes about 30 seconds
• Alternatively, email us at billing@rebill.co.za and we'll cancel it for you
• Your premium access continues until the end of your current billing period
• No charges for subsequent periods after cancellation — we stop billing immediately
• After cancellation, your account reverts to the free plan (you can still send up to 10 invoices/month)
• Data export available for 90 days after cancellation so you can take your records with you
• You can resubscribe anytime — your data and settings will still be there

6. Refund Request Process

Requesting a refund is straightforward. We've intentionally kept the process simple because we'd rather spend our time building a better product than creating bureaucratic hurdles.

To request a refund:

1. Email us at billing@rebill.co.za within 30 days of your payment
2. Include your account email address so we can locate your account
3. Let us know you'd like a refund — you don't need a detailed reason, but feedback helps us improve
4. If you experienced technical issues, please share relevant details so we can investigate
5. We'll respond within 2 business days confirming your refund
6. Approved refunds are processed within 5-10 business days, depending on your bank

That's it. No forms to fill out, no phone calls required, no waiting on hold. Just a simple email and we'll take care of the rest.

7. Processing Time

Refund processing times:

• Credit/Debit Cards: 5-10 business days
• Bank Transfers: 3-5 business days
• Paystack Refunds: According to Paystack's refund timeline
• International Payments: May take longer due to banking processes

8. Disputed Charges

If you notice an unauthorized or incorrect charge:

• Contact us immediately at billing@rebill.co.za
• We'll investigate and resolve billing disputes promptly
• Provide transaction details and explanation of the dispute
• We'll work with you to resolve the issue fairly

9. Service Credits

In some cases, we may offer service credits instead of refunds:

• Extended service periods for technical issues
• Credits for feature limitations or bugs
• Compensation for service downtime
• Credits can be applied to future billing periods

10. South African Consumer Protection

As a South African business, we take our obligations under consumer protection law seriously. Our refund policy is designed not just to meet legal requirements, but to exceed them — because treating customers fairly is simply good business.

This policy complies with South African consumer protection laws:

• Consumer Protection Act (CPA) rights are fully preserved — our policy adds to, not replaces, your statutory rights
• Cooling-off period rights apply where applicable for electronic transactions
• Fair business practices and transparent pricing — what you see is what you pay
• Right to cancel within reasonable timeframes without penalty
• Clear communication about all terms, fees, and conditions
• No unfair contract terms or hidden conditions

If you believe your consumer rights have not been respected, you may contact the National Consumer Commission at ncc.gov.za. However, we encourage you to contact us first at hello@rebill.co.za — we're committed to resolving any issues directly and promptly.

11. Changes to Refund Policy

We may update this refund policy as our service evolves:

• Changes will be communicated via email
• Updated policy posted on our website
• Existing subscriptions honor original refund terms
• 30 days notice for material changes

12. Contact Information

For refund requests or billing questions:

• Email: billing@rebill.co.za
• Support: hello@rebill.co.za
• Response Time: Within 2 business days
• Business Hours: Monday-Friday, 9AM-5PM SAST

13. Fair Usage

We reserve the right to deny refunds in cases of:

• Abuse of our refund policy
• Fraudulent refund requests
• Violation of our Terms of Service
• Excessive refund requests from the same user